General Zoom Questions

My video/camera isn’t working.

Read tips on troubleshooting a camera that won’t start or show video.

There is an echo in my meeting.

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local. Learn about common causes of audio echo.

Audio isn’t working on my mobile device.

Read tips on troubleshooting audio that isn’t working on your iOS or Android device.

How do I reset my password?

You can reset your password at zoom.us/forgot passwordRead step by step instructions and how to fix common password issues. 

What role do I have on my Zoom account?

You can find your role on your Account Profile page of the Zoom web portal. Learn more about the Account Profile page.

Where can I find my account owner?

You can find your account owner on your Account Profile page of the Zoom web portal. Learn more about the Account Profile page.

Why can’t I hear the people on screen? 

You will want to ensure that the volume on your computer, tablet, or phone is turned up. Ensure that you haven’t turned off your ability to hear by pressing the buttons that turn your volume up. 

How do I change my name?

You can change your name in the Zoom desktop app by clicking on your icon in the upper right corner and choosing profile. This will bring you to the online portal. To access your Zoom profile, sign in to the Zoom web portal on your browser of choice and click Profile. To change your name, click Edit on the right side. You can also add other profile information including Phone, Department, Job Title, Company, and Location.